Terms of Use

Terms of Service for Craftoa.com

Last Updated: 12 September 2026

Welcome to Craftoa.com ("Website"), operated by Mk Enterprise ("we", "our", "us"), located in Aurangabad, Maharashtra, India. These Terms of Service ("Terms") govern your access to and use of the Website, including any purchases made through it.

By accessing or using Craftoa.com, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

Craftoa.com is an online store selling craft materials and related products within India.

2. Eligibility

  • You must be at least 18 years old to create an account or place an order.
  • If you are under 18, you may use the Website only under the supervision of a parent or legal guardian.
  • By using the Website, you confirm that the information you provide is accurate, current, and complete.

3. Account Registration

  • You may need to create an account to access certain features or place orders.
  • You are responsible for maintaining the confidentiality of your account credentials (email and password).
  • You agree to notify us immediately at contact@craftoa.com if you suspect unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products and Availability

  • All products listed on Craftoa.com are subject to availability.
  • We make reasonable efforts to display product colors, images, and descriptions accurately. However, actual colors may vary depending on your device or screen.
  • We reserve the right to:
    • Modify or discontinue any product without notice
    • Limit quantities per order
    • Refuse any order at our discretion

5. Pricing and Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments are processed securely through third-party payment gateways: Cashfree and Stripe.
  • We do not store your full payment card details.
  • If a payment fails or is flagged as suspicious, we may cancel the order.

6. Shipping and Delivery

  • We currently ship within India only.
  • Shipping timelines are estimates and may vary based on location, courier partner, and unforeseen circumstances.
  • Shipping charges (if any) will be displayed at checkout.
  • Risk of loss or damage passes to you upon delivery.
  • If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.

7. Returns, Refunds, and Cancellations

Please note: A separate Refund/Return Policy is recommended. The following is a general outline — you should confirm your actual policy.

  • Orders may be cancelled before dispatch by contacting us at sales@craftoa.com.
  • Returns may be accepted only for damaged, defective, or incorrect items, reported within [X] days of delivery with photo evidence.
  • Refunds will be processed to the original payment method within [X] business days after approval.
  • Certain items (e.g., opened craft supplies, customized products) may not be eligible for return.

⚠️ Please confirm your actual return/refund policy so I can finalize this section accurately.

8. User-Generated Content

  • You may post reviews, comments, or photos on the Website.
  • By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce it on our Website and marketing channels.
  • You agree not to post content that is:
    • False, misleading, or defamatory
    • Offensive, obscene, or unlawful
    • Infringing on third-party rights (copyright, trademark, etc.)
  • We reserve the right to remove any content at our discretion.

9. Prohibited Activities

You agree not to:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or accounts
  • Interfere with the Website's functionality (e.g., viruses, bots, scraping)
  • Copy, reproduce, or resell any part of the Website without permission
  • Impersonate another person or entity

Violation may result in account termination and legal action.

10. Intellectual Property

  • All content on Craftoa.com — including logos, text, images, graphics, and product descriptions — is owned by or licensed to Mk Enterprise.
  • You may not use, copy, or reproduce any content without our prior written permission.

11. Third-Party Links and Services

  • The Website may contain links to third-party sites (e.g., payment gateways, social media).
  • We are not responsible for the content, policies, or practices of those third parties.
  • Your use of third-party services is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Craftoa.com and Mk Enterprise are provided on an "as is" and "as available" basis.
  • We make no warranties regarding uninterrupted access, accuracy, or error-free operation.
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.
  • Our total liability for any claim shall not exceed the amount you paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Mk Enterprise, its owners, employees, and partners from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the Website
  • Your violation of any third-party rights

14. Termination

  • We may suspend or terminate your access to the Website at any time, without notice, if you violate these Terms.
  • You may stop using the Website at any time.
  • Provisions related to intellectual property, liability, and indemnification will survive termination.

15. Governing Law and Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Aurangabad, Maharashtra, India.

16. Changes to These Terms

  • We may update these Terms from time to time.
  • Changes will be posted on this page with a revised "Last Updated" date.
  • Continued use of the Website after changes constitutes your acceptance of the updated Terms.

17. Contact Us

For any questions regarding these Terms, please contact:

Mk Enterprise Aurangabad, Maharashtra, India 📧 contact@craftoa.com