Return and Refund Policy

Refund & Return Policy

Last Updated: 13 September 2026

At Craftoa.com, operated by Mk Enterprise, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we're here to help.

This Refund & Return Policy applies to all orders placed on https://craftoa.com within India.

1. Order Cancellation

Before Dispatch:

  • You may cancel your order anytime before it is dispatched.
  • To cancel, email us at sales@craftoa.com with your order number.
  • A full refund will be initiated to your original payment method.

After Dispatch:

  • Once the order has been shipped, it cannot be cancelled.
  • You may refuse delivery or initiate a return as per the conditions below (if eligible).

2. Return Eligibility

We accept returns only under the following conditions:

  • The item received is damaged during transit
  • The item received is defective (manufacturing fault)
  • The wrong item was delivered (different from what you ordered)
  • The item is missing from the package

Returns are NOT accepted for:

  • Change of mind
  • Items that have been used, opened, or altered
  • Customized or personalized products
  • Items damaged after delivery due to misuse
  • Products purchased during clearance or final sale (if applicable)

Note: Additional non-returnable categories (such as paints, adhesives, or fabric) may be added in the future and will be updated in this policy.

3. Return Window

  • You must report an issue within 24 hours of delivery.
  • Requests raised after this window will not be accepted.
  • To report an issue, email sales@craftoa.com with:
    • Your Order Number
    • Photos/video of the damaged, defective, or incorrect item
    • A brief description of the issue

4. Return Process

  1. Raise a Request: Email us with order details and evidence (photos/video) within 24 hours of delivery.
  2. Verification: Our team will review the request within 2–3 business days.
  3. Approval: If approved, we will arrange a pickup or ask you to ship the item back.
  4. Inspection: Once received, the item will be inspected.
  5. Resolution: Based on the inspection, we will offer a replacement or refund.

Items must be returned in their original packaging with all tags, accessories, and invoice.

5. Return Shipping Charges

Reason for Return Who Pays Return Shipping
Damaged, defective, wrong item, or missing item (our error) Craftoa.com / Mk Enterprise
Any other approved reason attributable to the customer Customer
  • If the return is due to our error, we will arrange a free pickup or reimburse reasonable return shipping costs.
  • For customer-borne returns, the shipping cost will be deducted from the refund or paid by the customer directly.

6. Refund Method & Timeline

Once your return is approved and inspected:

Payment Method Refund Method Timeline
UPI / Cards / Net Banking (via Cashfree/Stripe) Refund to original payment source 7 business days
Cash on Delivery (COD) Bank transfer (NEFT/UPI) 7 business days
  • Refunds are processed only after the returned item is received and inspected.
  • Original shipping charges (if any) are non-refundable, unless the return is due to our error.

7. Replacements

  • If you prefer a replacement instead of a refund, we will ship a new item at no additional cost (subject to availability).
  • If the item is out of stock, a full refund will be issued.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used craft supplies (glue, paints, adhesives, etc.)
  • Customized or made-to-order products
  • Free gifts or promotional items
  • Items marked "Final Sale" or "Non-Returnable"

Note: We may add additional non-returnable product categories in the future. This policy will be updated accordingly.

9. Damaged or Lost in Transit

  • If your package arrives visibly damaged, refuse delivery if possible and inform us within 24 hours.
  • If the package is lost in transit, we will coordinate with the courier partner and either re-ship or refund your order.

10. Failed Delivery / Incorrect Address

  • If delivery fails due to an incorrect or incomplete address provided by you, re-shipping charges will apply.
  • If the package is returned to us, we will contact you to arrange re-delivery. Refunds in such cases may exclude shipping charges.

11. Cash on Delivery (COD) Orders

  • COD orders are eligible for return and refund under the same conditions as prepaid orders.
  • Refunds for COD orders will be made via bank transfer (NEFT/UPI) within 7 business days of return approval and inspection.
  • You will be required to provide valid bank details for the refund.

12. Contact Us

For any return, refund, or cancellation queries, please contact:

Mk Enterprise Aurangabad, Maharashtra, India 📧 sales@craftoa.com

Please include your Order Number in all communications for faster resolution.

13. Changes to This Policy

We may update this Refund & Return Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website constitutes acceptance of the updated policy.