Privacy Policy for Craftoa.com
Last Updated: Sep 12, 2026
Welcome to Craftoa.com ("we", "our", "us"), operated by Mk Enterprise, located in Aurangabad, Maharashtra, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://craftoa.com (the "Website").
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.
1. Who We Are (Data Controller)
- Business Name: Mk Enterprise
- Location: Aurangabad, Maharashtra, India
- Contact Email: contact@craftoa.com
We are the data controller responsible for your personal data collected through this Website.
2. Scope of This Policy
This policy applies only to users located in India. We currently sell and ship products within India only. We do not knowingly collect personal data from users outside India, and our services are not directed at children under 13.
3. Information We Collect
We may collect the following categories of information:
a) Information You Provide Directly
- Full name
- Email address
- Password (for account creation)
- Billing and shipping address
- Phone number (where provided during checkout)
- Reviews, comments, photos, or other content you upload
b) Information Collected Automatically
- IP address
- Browser type and device information
- Pages viewed and time spent on the Website
- Cookies and similar tracking technologies
- Analytics data (e.g., Google Analytics, Meta Pixel)
c) Payment Information We do not collect or store your full payment card details. All payments are processed securely by third-party payment gateways such as Cashfree and Stripe. Their respective privacy policies govern your payment data.
4. How We Use Your Information
We use your personal data to:
- Create and manage your account
- Process and fulfill your orders
- Share your shipping address with logistics/shipping partners solely for delivery purposes
- Respond to your queries and provide customer support
- Send newsletters, promotional emails, and updates (you may unsubscribe at any time)
- Display user-generated content such as reviews and photos
- Improve our Website, products, and services through analytics
- Comply with applicable legal obligations
5. Sharing of Your Information
We do not sell your personal data. We do not use your data for personalized ads or retargeting.
We may share your data only with:
- Shipping/courier partners — limited to your name, address, and contact details for order delivery
- Payment processors (Cashfree, Stripe) — to complete transactions
- Analytics and marketing service providers — to help us understand Website usage and send newsletters
- Legal authorities — when required by law
All third parties are expected to protect your data and use it only for the purpose for which it was shared.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (including Google Analytics and Meta Pixel) to:
- Keep you logged in
- Remember your preferences
- Analyze traffic and usage patterns
You can disable cookies through your browser settings. However, some features of the Website may not function properly without them.
Note: A cookie consent banner is recommended for best practice, though currently not implemented.
7. User-Generated Content
If you submit reviews, comments, or photos, this content may be publicly displayed on the Website. Please avoid sharing personal or sensitive information in such content.
8. Data Retention
We retain your personal data for as long as our business remains operational, or as required to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
As a user in India, you may contact us at mkenterprise8007@gmail.com to:
- Request information about the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal and operational requirements)
We will make reasonable efforts to respond to your request in accordance with applicable Indian law.
Note: Under the Digital Personal Data Protection Act, 2023 (India), users may have additional rights. As your business grows, we recommend reviewing compliance with the DPDP Act.
11. Children's Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.
14. Contact Us
For any questions, concerns, or privacy-related requests, please contact:
Mk Enterprise Aurangabad, Maharashtra, India 📧 contact@craftoa.com